Privacy Policy

Effective Date:

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our app to access or provide health and social care services.

1. Who We Are

This app is operated by VerriPro Limited, a UK-based company providing a platform to connect individuals with verified healthcare and social care professionals.

If you have any questions, please contact us at:

2. What Information We Collect

For Service Users:

• Full name
• Contact details (email, phone)
• Home address (for visit scheduling)
• Health-related information (only when necessary for care matching)
• Booking and payment details

For Professionals:

• Full name
• Contact details
• Professional qualifications and certifications
• Right to work and identity verification documents
• DBS and insurance information
• Bank/payment details (for payouts)

3. How We Use Your Information

We process your personal data to:

• Match users with suitable professionals
• Allow professionals to offer care services
• Schedule and manage bookings
• Communicate with you about appointments
• Process payments securely
• Verify identity and qualifications
• Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

Under the UK GDPR, we only process your personal data when we have a lawful basis to do so. These include:

• Consent – where you’ve given us permission
• Contract – to fulfil a service you’ve requested
• Legal obligation – to comply with laws
• Legitimate interests – for the safe and efficient operation of the app

5. How We Store and Protect Your Data

• Data is stored securely on GDPR-compliant servers
• We use encryption, access controls, and secure payment processing
• Access to your data is limited to authorised personnel only
• We do not sell your data to third parties

6. Data Sharing

We only share your data when necessary:

• With care professionals (for service delivery)
• With third-party service providers (e.g., payment processors)
• With authorities when required by law (e.g., safeguarding or legal requests)

All third parties are bound by confidentiality and GDPR compliance obligations.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent at any time
• Request a copy of your data in a portable format

To exercise your rights, email us at contact@verripro.com

8. Data Retention

We only keep your data for as long as necessary to provide our services and meet legal obligations. You may request deletion of your data at any time.

9. Children’s Privacy

Our app is not intended for children under 16 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website.

11. Contact Us

If you have any questions or concerns about how we handle your data, or if you'd like to exercise your rights, please contact us at: